Looking for a better deal on your insurance? Get a quote
Become a registered trader - Join us



Flooring

Expert advice on hardwood, laminate, carpet and other flooring solutions for homes.

Flooring

Carpet Cleaning: Dos and Don'ts

Don’t despair about a new stain on the carpet or the unsightly mark of unknown origins on your favourite rug; here are our top tips for carpet cleaning.

Don’t despair about a new stain on the carpet, or the unsightly mark of unknown origins on your favourite rug; here are our top tips for carpet cleaning.

The best way to avoid carpet stains is to get to them as soon as possible; whether it’s chilli sauce or a glass of red, here’s what you can do straight away:

  • DON’T scrub at the stain; this will spread it out, ingrain it into the surface, and could damage the rug or carpet.
  • DO dab and blot to get rid of the excess.
  • DO work from the outside of the stain inwards, to prevent smearing.
  • DON’T use too much water; this will soak your carpet, and any underlay, which will make the stain worse.
  • DO use minimal water, or just cleaning agent (such as a carpet spray, a paste made of bicarbonate of soda and water, or a mixture of water and white vinegar).
  • DO test any products on a small, discreet area first, to make sure it doesn’t bleach the carpet or rug.
  • DO allow cleaning solution to soak in before blotting, then repeat as necessary.
  • DO use a small amount of water to wash away residues of cleaning solution when you have successfully removed the stain.
  • DON’T tackle mud straight away – this is the exception to the “Act Now” rule: be patient and wait for the mud to dry, before brushing off the excess, vacuuming and cleaning with a solution of water and vinegar, or bicarbonate of soda.

If you discover dried-in stains, the first thing that you want to do is wet them a little (not too much). Dampen the surface of the stain with a little water, then follow the rules: blot, dab and repeat before applying a small amount of detergent, or cleaning solution.

We know that carpet cleaning can be a headache, and that it is not always possible to eradicate stains, particularly dried ones. If you want to give your carpets and rugs a new lease of life and make them stain-free, consider consulting a reliable, local professional carpet cleaner, who knows all of the tricks of the trade and possesses the skills and technology to make your carpets look as good as new.

Looking for more flooring advice?

Find clear, practical answers to common flooring questions, helping homeowners understand everyday issues, know what checks they can carry out safely, and when it is best to contact a qualified professional.

  • How do I know when my flooring needs professional repair rather than DIY?

    A loose plank or a surface scratch? DIY products can handle that. But widespread lifting, buckling, soft or spongy patches underfoot, or visible water damage are signs of something deeper - a subfloor issue or damp - that needs proper assessment. Patching the surface without fixing the underlying problem just means you'll be dealing with it again soon.

  • How do I fix squeaky or uneven floorboards?

    Squeaks usually come from boards rubbing against each other or against fixings as they move. Screwing them down more firmly or applying a lubricant between boards often solves it. Uneven boards are more of a concern - they can point to subfloor movement or joist problems that need looking at properly. If the issue is spreading or getting worse, don't just patch it.

  • Can I lay flooring myself or should I hire a professional?

    Laminate or click vinyl in a straightforward rectangular room? DIY is doable if you're handy. Solid hardwood, natural stone, large-format tiles, or anything in a room with tricky angles - get a professional. The materials cost enough that a fitting mistake is expensive to put right, and subfloor prep is the bit most people underestimate.

  • Can damaged or uneven flooring be a safety hazard?

    Yes, genuinely. Raised edges, buckling boards, loose tiles, and soft patches are all trip hazards - particularly for children and older people. Lifting near water sources can also mean there's a damp or drainage issue making things worse underneath. If the same problem keeps coming back despite fixes, it needs a proper assessment rather than another patch.

  • What subfloor preparation is needed before new flooring is laid?

    The subfloor needs to be clean, dry, flat, and solid - this matters more than most people realise. Even small dips or bumps can cause laminate, tile, or vinyl to crack, creak, or lift over time. In older homes you might need to secure or replace existing floorboards, and moisture should always be checked before laying wood or engineered flooring over concrete. A good installer will assess the subfloor before quoting, not after.

  • What type of flooring is best for kitchens and bathrooms?

    Both rooms need something water-resistant. In kitchens, luxury vinyl tile (LVT) is currently the go-to - fully waterproof, warmer underfoot than tile, and available in loads of finishes.

    Porcelain tile is excellent if you like a harder, easy-to-clean surface. In bathrooms, the same options work but slip resistance becomes more important - particularly around the shower or bath.

    Avoid regular laminate and solid wood in bathrooms, and only use properly sealed engineered wood in kitchens. Factor in underfloor heating compatibility early if that's something you want.

  • How do I choose between laminate and hardwood flooring?

    Hardwood is the real thing - solid timber that can be sanded and refinished multiple times, so it can genuinely last generations.

    The downsides: it reacts to moisture and moves with the seasons. Laminate is more resistant to scratches and damp, cheaper, and easier to fit - but once it's worn, it's worn. You can't refinish it.

    Engineered wood is a solid middle ground - real wood veneer on a stable plywood core that handles moisture and underfloor heating better than solid hardwood. If longevity matters and you're happy to invest, hardwood or engineered wood is worth it. If you want a good-looking, practical floor at lower cost, quality laminate is absolutely fine.

Have a question about TrustATrader?

If you have a question in relation to TrustATrader specifically, please check out the TrustATrader FAQs, with separate lists tailored to consumers and tradespeople. Alternatively, get in touch with our team. We're happy to help!