Putney Plumbers Ltd

Trader reply: "Our engineer arrived at the property, diagnosed what the problem was and explained what parts were needed for the bath waste and taps. He left the property went to the local merchants ordered the part, the office rang Mrs Montgomery explained the cost for the materials which would be £50.00 + vat 2 - 3 hours labour including the previous visit. She agreed to the cost which we have on a recorded phone conversation. The bath panel around the bath when removed had been damaged by water damage and could not be fitted back. The engineer carried out the work, the client asked him to take the bath panel away he explained we would charge for disposal of this. Mrs Montgomery said no and to leave the panel, the invoice for £305.00 + vat 3 hours labour, £50.00 was left with the client. Mrs Montgomery rang the office complaining about the invoice, she was told that she had been billed for half an hour for the previous visit £47.50 + vat and 2 and half hours for the visit to fix her problems £255.00 + vat + materials of £50.00 + vat. Mrs Montgomery complained that the engineer had not tided up, we offered for the engineer to go back, she said no and put the phone down on us. Her invoice is still outstanding, our records show that Mrs Montgomery has used our services twice before according to our records at this address."

• Initial impression Initial impression: 4 out of 5.0
• Punctuality Punctuality: 3 out of 5.0
• Cleanliness Cleanliness: 1 out of 5.0
• Quality Quality: 4 out of 5.0
• Value Value: 3 out of 5.0
• Overall opinion Overall opinion: 3 out of 5.0