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Willow Services (Plumbing & Heating) Ltd

Plumbers. Willow Services (Plumbing & Heating) Ltd has been vetted and approved by TrustATrader. Covering Peterborough and all surrounding areas.

Membership number TT11356

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4.91 out of 5
80 reviews

  • Initial impression Initial impression: 4.95 out of 5.0
  • Punctuality Punctuality: 4.92 out of 5.0
  • Cleanliness Cleanliness: 4.92 out of 5.0
  • Quality Quality: 4.9 out of 5.0
  • Value Value: 4.84 out of 5.0
  • Overall opinion Overall opinion: 4.9 out of 5.0
  • 0 missed appointments in the past 6 months

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About Willow Services (Plumbing & Heating) Ltd, Peterborough, PE2 8FN

Willow Services (Plumbing & Heating) Ltd are a trusted and professional company. We're based in Peterborough and we cover all immediate areas of Peterborough, plus - Sawtry, Ramsey, Cambourne, St Ives, Huntingdon, St Neots and Kimbolton, as well as the villages of Comberton, Hardwick, Bourn, Papworth, Godmanchester and Little Paxton.

You can be confident that we're Gas Safe registered for boilers, pipework, cookers and gas fires. We're a also Baxi registered installer. With over 30 years of experience, you can have peace of mind that you're guaranteed a safe, professional and high quality service.

You'll see how much pride we take in our work – and we're so confident that we do a good job you'll receive a One Year Guarantee on everything we do. You also get all the manufacturer's guarantees for all the equipment we supply so you can rest easy that you're protected.

Our service specialises in the following:

  • All General Plumbing
  • Boiler Services
  • Boiler Repairs
  • Boiler Breakdowns
  • Power Flushing
  • Central Heating Maintenance
  • Central Heating Upgrades
  • Radiator Installation
  • Unvented Systems
  • Hot water Cylinders
  • Safety Certificates

ALL WORK IS GUARANTEED FOR 1 YEAR.

We offer free, non-obligatory quotes and estimates.

If you are interested in any of our services, please contact us for friendly, professional advice on all your plumbing and heating requirements.

Please click on the following link to visit our website for more information on how we can help. We look forward to hearing from you.

Please mention Trustatrader when calling.

Willow Services (Plumbing & Heating) Ltd

Owned by James White
Limited company
Incorporated as from 3rd October 2008
Verified on 10th April 2017
  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

Insurance details

Provider AXA
Verified 22nd January 2024
Peterborough
Cambridgeshire
PE2 8FN

Qualifications

  • Gas Safe

Reviews (80)

  • Average rating: 3.17 out of 5

    Review by

    on

    Katarzyna - Image 1 "The trader made a good and professional first impression when quoting. Really emphasizing his attention to detail and high quality work. On completion of replacing 2 radiators at £1200, the quality and attention to detail had vanished as one radiator was not fully secured. Meaning on the slightest touch the radiator made loud rattling noises, due to the plastic retainig clip failing to be installed. This was flagged to the trader who did return to the job and provided what he considered a final and permanent fix by inserting some cardboard behind the radiator. When asked why the clip was not inserted, the trader said he had thrown the part away and he could not obtain a replacement. When checking online this part is readily available for a couple of pounds, but of course requires the radiator to be removed to be installed. I politely pointed out my dissatisfaction, but the trader said he could do nothing else, and left the job with a bodged piece of cardboard - not what you expect having paid £1200."

    Trader reply: "Thank you for your feedback, it is very important to us. We value customer comments, and customer satisfaction is our priority. By way of clarification, we had placed a purely temporary solution to stop the radiator rattling while waiting for the delivery of radiators and sourcing the necessary parts. Unfortunately, our suppliers made us aware that the part was not available, and we did make our client aware of this prior to leaving. We offered to return with the part, which would have be obtained from the excess spacers from another installation which we were due to start. We always endeavour to do our best with the quality of the workmanship and customer satisfaction is paramount – we have also noted the client has given us high scores in tidiness, timekeeping, etc. We would like to take this opportunity to thank you for choosing Willow Services for this work. If you do have any after sales questions, please do let us know and we can ensure that all queries are answered to your satisfaction."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 4 out of 5.0
    • Quality Quality: 1 out of 5.0
    • Value Value: 3 out of 5.0
    • Overall opinion Overall opinion: 1 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    "New Boiler Fitted. Very pleased, excellent service."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    "Excellent service as usual"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
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