Plumbingwerx

"Two issues: low pressure/flow in my shower and low temperature in my bath. Trader didn't notice that the immersion element that he suggested I replace, was brand new (I found out afterwards it was only installed before I moved in last year). It didn't increase temperature in the bath. He also said the pressure to my shower would be addressed by installing a new shower due to likely limescale buildup in the pipes. When he installed the new shower, the pressure was the same as before. I told him nothing had changed and he charged me for a follow up visit. Only then did he check the pipes, which logically he should have done before taking my money to install a new shower. He suggested there was a problem with the new shower, so I contacted the manufacturer and there was nothing wrong with it and they saw he'd incorrectly installed it. When I asked for a refund for the shower installation and last visit he charged me without resolution."

Trader reply: "Regardless of the age of the immersion element it was faulty. It was tested with a multimeter, and it was not working correctly, hence I recommended it be replaced. The customer agreed to this. I recorded the hot water temperature at the bath at approx 65 degrees centigrade. The actual issue was that there was an insufficient volume of hot water. The hot water comes from a hot water storage cylinder. The only way to increase the volume of hot water would be to increase the volume (size) of the cylinder. Customer was advised of this, and given an estimate for the work. Installing a new electric shower does not increase the pressure of hot water being delivered. This was explained. There is a difference between pressure and flow rate, which can be confusing to some. I explained that replacing the shower would only increase the flow rate of the shower (which it did), and not the pressure. There was a fault with the shower, straight from the box, as the low pressure light came on. I investigated the pipework, and found there to be no issue with either the pressure, or the flow rate of the water being delivered to the shower. The shower had been incorrectly wired at the point of manufacture. The only wiring carried out was in relation connecting it to the mains. A very simple process that is near to impossible to get wrong. Since the call to the manufacturer was under the terms of the warranty, there was no charge for this visit. The customer requested that I fit a new shower for her, and paid me for the service that I provided; a simple, everyday business transaction. The customer selected, and purchased, the shower. My last visit to the customer was on 08/01/2021 where I investigated the shower issue, and various other issues under an hourly rate. I was there for approx 97 minutes, but only charged the customer for 60, as a goodwill gesture. Regardless of this review I am confident that my other reviews are a true representation of my professionalism, quality of workmanship, and cost effectiveness.""

• Initial impression Initial impression: 4 out of 5.0
• Punctuality Punctuality: 5 out of 5.0
• Cleanliness Cleanliness: 4 out of 5.0
• Quality Quality: 1 out of 5.0
• Value Value: 1 out of 5.0
• Overall opinion Overall opinion: 1 out of 5.0