\n on 7th March 2026
\n\n\n\"A bad experience. Handyman wasn\u2019t able to do list of the jobs, and accidentally left our main water stopcock off, leaving us with no water and a big bill for another plumber to sort the problem out. SS offered no emergency support, because it was a weekend, and won\u2019t compensate for extra costs caused by their employee\u2019s negligence. I would not recommend.\"
\n\n\n Trader reply:\n \"Thank you for your feedback as it's very important to us. We value your comments as customer service is our priority. I am sorry you have had to leave a review of this nature. I accept that things don't always go according to plan but always try to resolve any issues that may have been caused by one of our technicians. \r\nAgain I apologize unreservedly for the stop cock not being turned back on and the stress and frustration this may have caused both you and your mum. \r\nAs you know the Saint found a failed stop cock which he was trying to resolve and he simply did not remember that he had turned off another while trying to identify the correct water supply for your property. I'm afraid it is not the first nor last time it will happen to us or any other tradesmen. \r\nI appreciate that you had to call out a 3rd party and, at no stage, have I questioned your reasoning for this or refused to cover this cost. This relates specifically to air locks that you claimed to be having following the water being turned back on. We offered to send one of our own technicians to check the stop cock and remedy the airlocks under guarantee and without charge that same day. You refused this offer and I explained that we wont be able to cover 3rd party costs for ongoing issues which we can resolve ourselves and without delay. \r\nI hope this brings clarity to the situation. Kind regards Silver Saints Ltd\"\n
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