Willowserve Ltd
Underfloor Heating Specialists. Willowserve Ltd has been vetted and approved by TrustATrader. Covering Bury St Edmunds, Stowmarket, Diss, Newmarket, Thetford
Membership number TT33633
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Register GuaranteeAbout Willowserve Ltd, Bury St Edmunds
Willowserve Ltd provides trusted boiler installation, servicing and repair in Bury St Edmunds. With over 36 years’ combined experience, we support homeowners and commercial clients across Suffolk with central heating installation, servicing and emergency-style boiler repair when you need it.
We focus on safe, high-standard gas heating work using Gas Safe registered engineers. As heating specialists, we also carry recognised trade qualifications and are members of Gas Safe and OFTEC, helping you feel confident in every central heating service we deliver.
We offer comprehensive central heating services to both residential and commercial clients. Whether you require radiator installation, replacement controls, or a brand-new central heating system, we provide a diverse range of services tailored to meet your specific needs.
With over 36 years in the industry we can provide solutions to most gas heating problems including:
- General Plumbing
- Boiler Service
- Boiler Repair
- Boiler Installation
- Boiler Breakdown
- Power Flushing
- Central Heating Maintenance
- Central Heating Upgrade
- Radiator Installation
- Unvented Systems
- Hot Water Cylinders
- Safety Certificates
- Landlord Certificates
Rest assured, all the work we undertake is backed by a comprehensive guarantee, providing you with complete confidence in our services.
If you’re searching for a reliable Gas Safe engineer covering Bury St Edmunds, Stowmarket, Diss, Newmarket and Thetford, contact us using the details above for a no-obligation quote. Please mention TrustATrader when you get in touch. You can also view our services via website
Willowserve Ltd
- Identification checked
- Company address verified
- Customer references checked
- Agreed to TrustATrader's high standards
- Agreed to complaints procedure
Insurance details
| Provider | Eaton Gate Commercial Insurance |
|---|---|
| Verified | 7th October 2026 |
Suffolk
Qualifications
- OFTEC Registration
- Gas Safe Registered
Associations
Reviews (6)
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Average rating: 4.67 out of 5
Review by Harvey Horne
on 1st October 2026
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 5 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 5 out of 5.0
- Value Value: 3 out of 5.0
- Overall opinion Overall opinion: 5 out of 5.0
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Average rating: 5.0 out of 5
Review by Diane
on 29th September 2026
"I have had Willowserve doing work for us for over 12 years and have always been very happy with their work. They put in our oil-fired central heating (not an easy job in an old cottage) and have maintained it ever since, including fitting a new boiler & tank a couple of years ago. They also put a new bathroom and shower in for us. I’ve always been very impressed by their service and helpfulness."
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 5 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 5 out of 5.0
- Value Value: 5 out of 5.0
- Overall opinion Overall opinion: 5 out of 5.0
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Average rating: 5.0 out of 5
Review by Shaun
on 25th September 2026
"Willowserve are renovating our 1960s home entirely, including new heating system, replacing Artex ceilings, plastering, new lighting and electrical sockets, installing electric fire, painting throughout, replumbing bathrooms, installing water softener, removing inbuilt-wardrobes and creating bespoke shelving and a wardrobe. It is a complex and phased renovation and we have been very lucky indeed to have found Willowserve. They have superb craftsmen, use excellent materials, do the work properly and with great attention to detail, and best of all can integrate the various elements of their workforce into a closely managed process which allows the work to proceed smoothly and to schedule. They are very much a customer-first company and have been very responsive to changes and additions we have made. Reflecting the high quality of the work their pricing is fair and reasonable. We are delighted to have chosen Willowserve and we can whole-heartedly and enthusiastically recommend them."
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 5 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 5 out of 5.0
- Value Value: 5 out of 5.0
- Overall opinion Overall opinion: 5 out of 5.0
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Average rating: 4.83 out of 5
Review by Mike Luke
on 23rd September 2026
"Willowserve have carried out multiple tasks in our bungalow ranging from a bolier replacement, manhole cover replacement to tap changes. They have always been punctual, very friendly and thoroughly reliable. All proposed work is detailed very clearly and carried out to the highest standards. My wife has serious respiratory issues, and in winter they have always prioritised us if we have heating issues (they come round the same day, often within an hour). I can thoroughly recommend Willowserve."
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 5 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 5 out of 5.0
- Value Value: 4 out of 5.0
- Overall opinion Overall opinion: 5 out of 5.0