The Roofing Team

"Worked on my roof 3 times, had a lot of water entering my loft. First time they cemented a hole in the roof then recemented ridge tiles and after the water was still coming in they came back and fixed a hole in my loft lining. They suggested I needed to spray my roof with sealant as tiles were porous quoted £900 for job. I engaged another company to work on roof as still leaking. Told me not necessary to spray roof. Took off a huge area of roof tiles around leak and replaced roof tiles that I was promised by the trader would be done and have told me that the work done by this company was poor, they had not cleaned out the cement on the ridge tiles properly and just stuck muck around them they had put bits of cement on broken tiles that when they lifted them had broken in two, they had not secured the loft lining properly, showed me video of roof and poor workmanship, charged same as this company for much more. Asked twice still waiting for invoice from this company, asked for photos of roof when completed work did not send properly. I would not recommend this company."

Trader reply: "When we went to quote for this customer, we looked at the roof and found the leak was caused by the vent ridge. The customer was told that the ridges were in a very poor condition, the cement bed was failing, and some ridge tiles were cracked. The customer could not afford to replace the broken tiles and ridge tiles, so we patched up the holes. They did not want the ridge to be replaced and tiles had been broken which someone had already repaired with silicone. We spoke with the customer and informed her what need to be done. We agreed on a price that was manageable for her and the amount was £300. The work carried out consisted of patching in the missing cement around the ridge tiles but not to replace the ridge. We also removed a lot of moss from roof and cleaned the gutters out from both front and rear of house. A few weeks later the customer called to say there was water still coming in, so we went back the same day and discovered it was coming in in a different place. We found the problem was that the roof felt was ripped and allowing rain to drive under the tiles. We did a temporary repair the same day which was to remove a small area of tiles and lift battens put a patch of felt over the affected area replace batten and relay tiles. The customer was told that this was only temporary, and we did this free of charge."

• Initial impression Initial impression: 4 out of 5.0
• Punctuality Punctuality: 4 out of 5.0
• Cleanliness Cleanliness: 3 out of 5.0
• Quality Quality: 1 out of 5.0
• Value Value: 1 out of 5.0
• Overall opinion Overall opinion: 1 out of 5.0