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The Merchant Chest Ltd

Builders in Surrey, CR5 2HS. Covering Surrey, Lambeth, Wandsworth, Croydon, Kingston, Richmond & Southwark

Membership number TT18473

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4.61 out of 5
8 reviews

  • Initial impression Initial impression: 4.62 out of 5.0
  • Punctuality Punctuality: 4.88 out of 5.0
  • Cleanliness Cleanliness: 4.88 out of 5.0
  • Quality Quality: 4.38 out of 5.0
  • Value Value: 4.5 out of 5.0
  • Overall opinion Overall opinion: 4.38 out of 5.0
  • 0 missed appointments in the past 6 months

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About The Merchant Chest Ltd - Builders in Surrey, CR5 2HS

Based in London The Merchant Chest are a trusted, rated and reliable firm of builders. We have been providing customers in London and the surrounding area with a high-quality finish for many years.

With thousands of successful property maintenance projects under our belt, we can proudly say that we are one of the most trusted and reputable property maintenance companies in the County of Surrey, performing both domestic and commercial property work.

For more than 14 years, we have offered a wide range of property maintenance services in Surrey, and many other London Boroughs. We strive to maintain the highest standards while exceeding client’s expectations at all levels. We not only honour commitments but are known for meeting tough deadlines while delivering nothing but the best quality service. We aim to create a responsive client relationship that allows us to meet and even exceed the goals of each of our projects.

We are well known for our innovation. Collaborating successfully with our customers,
clients, designers, sub-contractors and consultants as well as suppliers. We have been able to provide a more specialised level of service, continually evolving and understanding the different aspects of delivering high value construction and complex projects with ease.

We know that in these busy times people often struggle to find the time to change their homes. Our friendly, experienced builders help to breathe a new lease of life into homes and offices so that our customers can once again enjoy the space in which they live.

We offer a full range of building services, from major rebuilds to smaller jobs such as masonry repairs, including:

  • New Builds
  • Alterations, Extensions & Conversions
  • Internal Refurbishment
  • Brickwork
  • Concrete
  • Plastering & Screeding
  • Tiling
  • Painting & Decorating
  • Kitchens & Bathrooms
  • Roofing Services
  • Re-pointing
  • Septic Tanks
  • Excavation Services
  • Soakaways
  • Foundations
  • External Works
  • Drainage

To find out more about the services we offer, or to take a look at our gallery, please visit our website

If you are trying to find a builder near you, why not give us a call? Our friendly, professional team will be happy to talk through your needs and give you a free, no-obligation quote.

Please mention Trustatrader when calling.

Reviews (8)

  • Average rating: 2.67 out of 5

    "TMC was contracted to extend garage, lay foundation, install electrical outlets, move boiler and put down roof on the whole length of garage. TMC failed to advise about local council requirements for building control and laid the foundation and new walls without Council building control seeing the foundation depth or DPC. The roof was laid without proper support. It leaked with the first rain so badly that I had to put buckets under the multiple holes. TMC did visit to correct leaks, but it didn't work and it leaked again on next rain. Electrical work had to be corrected by qualified electrician. When we contacted Council Building Control to come and see work performed, the visiting surveyors didn't understand that this was completed work that's how bad it was. Building Control entered report of 'unsatisfactory' work and required us to expose foundation and completely re-do the roof. We do not know how much more it is going to cost to correct everything that TMC didn't do properly"

    Trader reply: "This customer wanted to get the job done for as little as possible, we extended a discount to the client of £1000. During the course of the job they requested quite a few additions which meant an increase in the price and we continued. I made them aware of the roofing material to be used and that it was at the lower end of the pricing spectrum, they agreed. There was no correction of the electrical work, another member of my team returned and issued an electrical installation certificate which we issue at the end, likewise we issued a gas safe certificate for the additional works they requested to have the boiler and cylinder moved to the garage. The roof did leak soon after. However, we returned the following day and corrected the fault, we also installed extra electrical sockets and replaced a lead mains pipe total additional cost £250, which we were not paid for. The customer was verbally advised about building control of which they chose not to pursue as the works were very minor and not in addition to the main dwelling. I have no previous negative feedback; this is the first and I hope the last. The customer still owes the final payment of £4430 + VAT which is still outstanding, this amounts to approximately 40% of the total job."

    • Initial impression Initial impression: 3 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 1 out of 5.0
    • Value Value: 1 out of 5.0
    • Overall opinion Overall opinion: 1 out of 5.0
  • Average rating: 5.0 out of 5

    "We are really happy with the company's services. We left them with the keys to decorate while we were away and they are totally trustworthy. We will probably call them again soon to get more work done. Highly recommended A++++"

    Trader reply: "Was a pleasure working with James and his family, hope to do more painting for them soon."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    "Would recommend, good service provided."

    Trader reply: "Carried out total refurbishment to three properties including Rachels. All work was carried out following a fire which included water damage from firebrigade. All clients were happy with the results"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 4.17 out of 5

    "Happy with the service and would recommend."

    Trader reply: "Internal decorations carried out to domestic property. Another happy customer."

    • Initial impression Initial impression: 4 out of 5.0
    • Punctuality Punctuality: 4 out of 5.0
    • Cleanliness Cleanliness: 4 out of 5.0
    • Quality Quality: 4 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 4 out of 5.0
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