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The Ken Rhodes Group
The Ken Rhodes Group is a Double Glazing Company based in Upminster (RM14 3BU). Covering all surrounding areas
- Initial impression : 4.69 out of 5
- Cleanliness : 4.75 out of 5
- Value : 4.69 out of 5
- Punctuality : 4.8 out of 5
- Quality : 4.77 out of 5
- Overall opinion : 4.83 out of 5
0 missed appointments in the past 6 months
About The Ken Rhodes Group - Double Glazing in Upminster (RM14 3BU)
The Ken Rhodes Group is a trustworthy, reliable and professionally family run company, with over 40 years’ experience in the trade. We are based in Essex, but cover all surrounding areas.
We are proud to be members of FENSA guaranteeing a quality product and service with peace of mind for our customers.
our Company can help revitalise your home by installing our quality windows, doors and conservatories. Our extensive range of windows come in a huge range of materials, colours and styles to suit your individual taste, including casement, sliding sash, tilt-turn and much more. All tailor- made for your home. Our extensive range of custom build orangery and conservatories can give you the perfect new space for entertaining guests, a new dining room or room to relax in with the family.
All of our installations offer the highest security for total peace of mind. And our quality materials & workmanship come with a comprehensive 15-year insurance back guarantee too.
Our certified ‘A’ rated energy products could substantially lower your heating costs. Our 36mm triple glazing will also sound-proof your home. In coherence with the international standards our secure design certified products guarantee the protection of your property
We are experienced and skilled at the following:-
- UPVC windows
- Front doors
- Back doors
- French doors
- Patio Doors
- Bi folding Doors
- Composite Doors
If there is something that you require that is not listed above, please call us as we are always happy and available to give you professional, friendly and helpful advice.
We also offer free, non-obligatory quotes and estimates. We offer to beat any like for like written quote, so call today for a free quote!
Please mention Trustatrader when calling. Thank you.
- FENSA Qualified
The Ken Rhodes Group have received 36 customer reviews.
Anthony Weller 9th July 2018
"A friendly family firm that was a pleasure to deal with all the way. A superb job done by two excellent fitters."
Christopher Copeland-Gray 26th June 2018
"Inspected damaged windows previously installed, sent a quote, then increased price over 50% with no explanation, when queried staff were abusive and insulting and stated contradictory things, when complained to director he said he said no mistakes has been made and stated he did not want my custom and to go elsewhere. Ken Rhodes gave his word he would sought the issues and now I know what his word stands for: nothing. Do not use these people: they are the worst company I have ever had the displeasure to deal with, by a wide margin."
The Ken Rhodes Group's reply:
I have looked back and can see that the windows were installed in 2005 by previous owners. Installations prior to 2010 carry a 10 year guarantee so were no longer covered. We had a request from yourself as the new owner to carry out a repair to two casements which you could no longer open which you sent pictures of via email to enable us to provide you with a quotation. We provided you with a quotation to repair the two casements which you agreed to and as a good will gesture we sent out a service engineer free of charge to inspect the two casements prior to us going ahead with the repairs. The engineer reported back upon inspection that there were actually three casements which were in need of repair and therefore a revised quotation was sent out for the repair of three casements rather than two. Upon receiving this quotation you made a call to the office insisting that despite there being an extra casement to repair that we should honour the original price you were quoted for repairing two. The Director spoke to you personally and explained that as the naturally as we were now being asked to replace three casements instead of two the price had to increase from your original quote but as you were unhappy we would honour the price and repair all three for the price of two. You refused this offer as you felt you had received bad customer service and therefore the Director suggested to avoid any further disappointment you seek an alternative company to carry out the repairs.
Fred Hawthorn 24th June 2018
"This is the second time we have used Ken Rhodes - as the first time, they were caring, helpful and efficient."
Mr B Tolmursi 12th June 2018
"A very professional and friendly company to do business with. We like the way they keep you informed every step of the way."
A Seth 12th June 2018
"Ken Rhodes Group fitted a good quality front door at a sensible price. Installers were efficient and tidy. I would use this company again."