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Suffolk Mobility Solutions Ltd

Bathroom Fitters. Suffolk Mobility Solutions Ltd has been vetted and approved by TrustATrader. Covering Stowmarket and all areas within 50 miles.

Membership number TT21824

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4.95 out of 5
46 reviews

  • Initial impression Initial impression: 4.98 out of 5.0
  • Punctuality Punctuality: 4.98 out of 5.0
  • Cleanliness Cleanliness: 4.96 out of 5.0
  • Quality Quality: 4.96 out of 5.0
  • Value Value: 4.87 out of 5.0
  • Overall opinion Overall opinion: 4.98 out of 5.0
  • 0 missed appointments in the past 6 months

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About Suffolk Mobility Solutions Ltd, Stowmarket

My name is Ian Bell and I formed Suffolk Mobility Solutions in 2020 after being made redundant after a 30 year career in the Builders merchant industry. We are one of a very few specialist companies set up specifically to carry out adaptions to your home to make life easier and safer for less able bodied and elderly people. We pride ourselves on our genuine empathy, compassion and desire to help

I, along with my wife Glynis, experienced a life-changing situation that caused us to decide to dedicate our experience to others who needed support and advice in very difficult times. I found that many people would say “let me know what you want and we will help”. However as this is very often the first time we have had this experience we don’t know what is available, this is where our experience can come in and we are able to offer realistic day to day solutions

A little about us and Suffolk Mobility Solutions: Glynis and I got married in October 2012. Just over 8 weeks later, ‘G’, (as Glynis likes to be called), suffered a stroke whilst we were visiting G’s daughter in America. This was the life changing situation I refer to above. From that day our lives changed and I started to understand the difficulties faced by people who have had sudden trauma.

We have learnt a lot in the past nine years about the adjustments that have to be made when living life confined to a wheelchair. We are not experts in every type of disability, but we certainly empathise with anyone in a similar situation. We have had to have adaptions made to our house to enable us to continue living in what was always going to be our forever home

Our trusted staff are all multi-skilled, one professional tradesman will often be able to do the whole job so there are no holdups waiting for different trades to turn up.

The services and adaptations we can provide for our customers include:
• Removing baths and replacement walk in shower
• Conversion of bathrooms to wet room
• Fitting higher toilets, handrails, taps
• External ramps and easy access doors
• Extensions and Garage Conversions
• Accessible Gardens
• Stairlifts and Hoists
• Sliding Doors
• Floor Levelling
• Coloured Light Switches
There is much more information about us and what we can do on our website

Some of the adaptions we offer would be VAT exempt for qualifying clients. We can discuss this when we visit you to see how we can help.
Please contact us by phone, email or the Easy Contact Form on our website We are available for free, friendly, professional and helpful advice and look forward to hearing from you.
Please mention Trustatrader when calling.

Qualifications

  • Good Business Charter Accreditation

Insurance details

Provider Zurich
Verified 1st November 2023

Suffolk Mobility Solutions Ltd

Owned by Ian Bell
Limited company
Incorporated as from 25th August 2020
Verified on 6th December 2021
  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

Associations

Reviews (46)

  • Average rating: 4.33 out of 5

    "I work in sales myself and I hate being sold to. I'd ordered loads of brochures from national companies when initially investigating mum's bathroom conversion to a user-friendly wet room. I didn't like their emotive use of language (clearly aimed at a more vulnerable, older audience), or the numerous phone/email follow-ups. In particular the one associated directly with Age Concern UK who, (despite me selecting email contact preferred), rang within an instant of me inputting my details online! Unimpressed! On speaking to Ian I knew very quickly I wanted to use his company. He has the perfect manner for this line of work, very calm, extremely amiable as well as knowledgeable and patient. His customer service is faultless, he responds swiftly to calls and emails. Mum was instantly at ease when she met him and likewise with his fitters during the work too. She was very anxious about using the loo whilst work was underway, she needn't have been! She absolutely loves her new wet room!"

    Trader reply: "Thank you for your kind words, Sharon. We are very aware that a lot of our clients are anxious about letting strangers into their homes so we only use trades people who have a great deal of empathy with the client. Your mum was a lovely lady to work with and we are so pleased she loves her new room Ian & team"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 3 out of 5.0
    • Value Value: 4 out of 5.0
    • Overall opinion Overall opinion: 4 out of 5.0
  • Average rating: 5.0 out of 5

    "I recently had a wetroom installed and the quality of the work and the customer care was exceptional . They genuinely went above and beyond what I expected. Ian, Jamie and the rest of the crew are incredibly professional but also very personable and thoughtful , and what could be quite a disruptive piece of work went smoothly from start to finish and I'm delighted with the result. I would have absolutely no qualms in recommending the company ."

    Trader reply: "Thank you for your review Sandra. Your wet room has really transformed your home, thank you for allowing us to help make life so much easier for you Ian, Jamie & team"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    "From my initial consultation with Ian discussing changing my shower room to a wet room to meet all my needs. All the work was carried out to a very high standard. I must commend Jamie who carried out the work to high specification and who made the whole process enjoyable. Work was carried out to specified time and pricing was kept to original quote. Exceptionlly pleased with the result."

    Trader reply: "Thank you Mary for allowing us to help make your dated shower room modern and safe. We are so pleased you are happy with the whole process, our aim is to make it as simple as possible for you Ian & team"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 4.83 out of 5

    Trader reply: "Thank you for your response, Mr Woodard, it was a pleasure to help by replacing your wet room flooring. It will now give you many more years of trouble free showering Ian & team"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 4 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
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