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Spin Doctor UK Ltd

Domestic Appliances Suppliers in Harlow, CM17 9PL. Covering Essex, Hertfordshire, Middlesex, North London, East London and all the surrounding areas

Membership number TT12899

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4.85 out of 5
43 reviews

  • Initial impression Initial impression: 4.84 out of 5.0
  • Punctuality Punctuality: 4.91 out of 5.0
  • Cleanliness Cleanliness: 4.93 out of 5.0
  • Quality Quality: 4.86 out of 5.0
  • Value Value: 4.72 out of 5.0
  • Overall opinion Overall opinion: 4.86 out of 5.0
  • 0 missed appointments in the past 6 months

About Spin Doctor UK Ltd - Domestic Appliances Suppliers in Harlow, CM17 9PL

Spin Doctor UK Ltd is a trusted and reliable business with over 13 years' experience in repairing & supplying all kinds of appliances.

We are based in Essex and cover Essex, Hertfordshire, North London, East London and all the surrounding areas.

We guarantee a friendly, clean and tidy service and pride ourselves on our reputation for being prompt, punctual and professional. Our customers rate us highly for our ability to stick to deadlines and for the quality of our workmanship. We provide a professional service from the initial free quotation to the end professional finish.

We deal with all the leading brands and models of domestic appliances and provide an efficient, local white goods repair service at a reasonable price.

Our services include:

  • Tumble Dryers
  • Washing Machines
  • Washer Dryers
  • Dishwashers
  • Fridge Freezers
  • Electric Cookers, Ovens & Hobs
  • Range Cookers
  • Stoves
  • Hobs
  • Extractor Fans

Please contact us to discuss your requirements. All prices are clearly given when your repair is booked.

Please click on the following link to visit our website

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Location

Harlow
Essex
CM17 9PL

Insurance details

Provider Aviva
Verified 15th November 2019

Spin Doctor UK Ltd

Owned by Nicola Bourne
Limited company
Verified on 13th December 2017
  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

Associations

Reviews (43)

  • Average rating: 5.0 out of 5

    "Very pleased with the service I received from Spin Doctor. Phil quickly diagnosed the problem and checked the rest of the intergrated dishwasher parts. Everything was put back neatly. Would recommend these guys. Alex"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    "Very pleased with Scot he did the job very quickly and found the problem and rectified it very quickly we are now have a dishwasher that works again."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 2.33 out of 5

    "I called them out to fix my washer dryer, the engineer arrived without any mask or gloves which is against current Government guidelines, they spent 20 minutes ripping my machine apart cleaned the condenser out and said it was fixed. 15 minutes after leaving the fault happened again so I called them back only to be told there was nothing they could do and they would give me half my money back. I’ve since had the Manufacturers of the machine out who in 3 minutes diagnosed a faulty fan (Which Spin Doctors never bothered even looking at.) They then confirmed Spin Doctors had caused a great deal more damage to the machine and to fix it would cost over £200. I sent pictures and proof of this to Spin Doctors and asked what they intended to do about it. Cutting a long story short because of character use.. nothing."

    Trader reply: "The customer called us out for a faulty pcb screen and the dryer not working on a free- standing washer dryer which is about 8-10 years old. The engineer removed a large amount of fluff from the condenser and tested the dryer. The engineer reported to me that the fan was working, it was getting hot and the condenser valve was working also. He advised the customer that it would need a new pcb but this would be pretty expensive £150-£200 approximately and due to the age of the machine it just would not be worth doing. The customer said he was not to bothered about the pcb screen and just wanted it to function. Our engineer charged the basic call out and labour fee of £59+vat. He did call back a few days later to say that the machine was not working again. We gave the customer the option of a refund of half the money so that he just paid the call out fee of £30+vat or another visit but this would mean he would not get any refund as he would have paid 2 call out fees whether we repaired it or not. He chose for us to return. The day before the scheduled return I had a look at the job and spoke to the engineer and decided to call the customer to advise not to spend any further money on the machine due to age, condition, it needed a pcb and the fact that our engineer already had checked the dryer components over. If any of these components needed replacing it would not be worth it. I proceeded to call the customer to explain all of this including that if the dryer had failed already it would not be worth us coming back wasting another call out fee and that I would prefer to give him half of his money back. He said he may call Bosch out. I advised the customer against this as in my experience an engineer working for a manufacturer would not want to complete the amount of work involved on a machine of this conditioner to get this machine up and running hence the list of parts and expense that was quoted to him. He accepted the refund of half and I presumed that he bought a new machine. A few days ago he called us to complain to say that he had a booked a Bosch engineer that had quoted him £500 for the repair. He also was very upset because the Bosch engineer had told him that one of the screws was rounded off and there was a crack on the heater box which we must have done. I spoke to my engineer had he said that the screw and tiny crack to the heater box was already there and did not effect the machine whatsoever as it is secured with about 6-8 screws and is solid. My engineer said that the customer had told him that he had been trying to fix the machine himself on numerous occasions. In my experience screws are rounded off and things broken when you do not have the correct tools to do the job. In total we only charged £36 for the call out fee, did not damage the machine and gave the same advice that Bosch did."

    • Initial impression Initial impression: 1 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 1 out of 5.0
    • Value Value: 1 out of 5.0
    • Overall opinion Overall opinion: 1 out of 5.0
  • Average rating: 5.0 out of 5

    "Our Lamona dishwasher was tripping the circuit breaker but we found it hard to get anyone to look at it until we called Spin Doctor. They gave an appointment for 2 days hence. However, they called to say engineer was running late, so rearranged for next morning. Scott arrived within the agreed time (with a tracker message of expected arrival time), quickly found the fault, fetched spare part from van, fitted and tested. All done! Extremely satisfied with speed, expertise and value for money of this job. Have already recommended to several friends."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
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