Spin Doctor UK Ltd

"I called them out to fix my washer dryer, the engineer arrived without any mask or gloves which is against current Government guidelines, they spent 20 minutes ripping my machine apart cleaned the condenser out and said it was fixed. 15 minutes after leaving the fault happened again so I called them back only to be told there was nothing they could do and they would give me half my money back. I’ve since had the Manufacturers of the machine out who in 3 minutes diagnosed a faulty fan (Which Spin Doctors never bothered even looking at.) They then confirmed Spin Doctors had caused a great deal more damage to the machine and to fix it would cost over £200. I sent pictures and proof of this to Spin Doctors and asked what they intended to do about it. Cutting a long story short because of character use.. nothing."

Trader reply: "The customer called us out for a faulty pcb screen and the dryer not working on a free- standing washer dryer which is about 8-10 years old. The engineer removed a large amount of fluff from the condenser and tested the dryer. The engineer reported to me that the fan was working, it was getting hot and the condenser valve was working also. He advised the customer that it would need a new pcb but this would be pretty expensive £150-£200 approximately and due to the age of the machine it just would not be worth doing. The customer said he was not to bothered about the pcb screen and just wanted it to function. Our engineer charged the basic call out and labour fee of £59+vat. He did call back a few days later to say that the machine was not working again. We gave the customer the option of a refund of half the money so that he just paid the call out fee of £30+vat or another visit but this would mean he would not get any refund as he would have paid 2 call out fees whether we repaired it or not. He chose for us to return. The day before the scheduled return I had a look at the job and spoke to the engineer and decided to call the customer to advise not to spend any further money on the machine due to age, condition, it needed a pcb and the fact that our engineer already had checked the dryer components over. If any of these components needed replacing it would not be worth it. I proceeded to call the customer to explain all of this including that if the dryer had failed already it would not be worth us coming back wasting another call out fee and that I would prefer to give him half of his money back. He said he may call Bosch out. I advised the customer against this as in my experience an engineer working for a manufacturer would not want to complete the amount of work involved on a machine of this conditioner to get this machine up and running hence the list of parts and expense that was quoted to him. He accepted the refund of half and I presumed that he bought a new machine. A few days ago he called us to complain to say that he had a booked a Bosch engineer that had quoted him £500 for the repair. He also was very upset because the Bosch engineer had told him that one of the screws was rounded off and there was a crack on the heater box which we must have done. I spoke to my engineer had he said that the screw and tiny crack to the heater box was already there and did not effect the machine whatsoever as it is secured with about 6-8 screws and is solid. My engineer said that the customer had told him that he had been trying to fix the machine himself on numerous occasions. In my experience screws are rounded off and things broken when you do not have the correct tools to do the job. In total we only charged £36 for the call out fee, did not damage the machine and gave the same advice that Bosch did."

• Initial impression Initial impression: 1 out of 5.0
• Punctuality Punctuality: 5 out of 5.0
• Cleanliness Cleanliness: 5 out of 5.0
• Quality Quality: 1 out of 5.0
• Value Value: 1 out of 5.0
• Overall opinion Overall opinion: 1 out of 5.0