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  5. Polworth Renovations

Polworth Renovations

Builders in Washington, NE38 0NR. Covering covering a 20 mile radius

Membership number TT13468

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4.85 out of 5
48 reviews

  • Initial impression Initial impression: 4.9 out of 5.0
  • Punctuality Punctuality: 4.9 out of 5.0
  • Cleanliness Cleanliness: 4.83 out of 5.0
  • Quality Quality: 4.88 out of 5.0
  • Value Value: 4.77 out of 5.0
  • Overall opinion Overall opinion: 4.85 out of 5.0
  • 0 missed appointments in the past 6 months

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About Polworth Renovations - Builders in Washington, NE38 0NR

Polworth Renovations is a professional, caring and high-quality company. Our customers rate us for our attention to detail and the quality of our workmanship. We provide a professional service from the initial quote to the end professional finish. We have a keen eye for detail and extensive experience overcoming the many problems builders are often faced with.

With many years of experience in the building trade, we provide all types of building and refurbishment. All our tradesmen are qualified and experienced at their respective trades. Our service is designed to be cost effective and reliable, enabling clients to relax in the knowledge that all work will be undertaken in a timely and cost-effective manner.

We are experienced and highly skilled at the following:

  • Luxury Bathrooms
  • Wet Rooms
  • Natural Stone Tiling
  • Kitchens
  • Structural Work
  • Extensions
  • Studwork
  • Plaster Boarding & Plastering
  • Carpentry
  • Custom Cabinets & Wardrobes
  • Painting & Decorating
  • All Types of Flooring
  • Project Management - Free design service available upon request.

We offer non-obligatory estimates.
estimates on prospective purchase will be subject to a fee.

If you are interested in any of our comprehensive services, please contact us today to discuss your requirements or for a free friendly, professional helpful advice.

Please mention Trustatrader when calling!

Location

Washington
Tyne and Wear
NE38 0NR

Photos & videos

Insurance details

Provider Covea
Verified 18th May 2021

Polworth Renovations

Owned by Tom Ambler
Sole trader
Verified on 26th March 2018
  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

Associations

Reviews (48)

  • Average rating: 1.5 out of 5

    "Following a 12 hour shift I found myself sweeping up four inch screws and other debris from the patio in our back garden. The rubble and debris from the demolition was placed directly onto the front drive and garden. This destroyed the grass over the period of time that it was there and due to the weight fragments were compressed into the soil having to be dug out with a garden trowel. Initial payment of 40% and then 60% on completion. they asked for an additional upfront payment of 2000 pounds 9th July that they received after ripping out the kitchen leaving us with no cooking, cleaning or washing facilities. They asked for a further upfront payment a week later that they did not get. We will not allow back at the property."

    Trader reply: "Thank you for your feedback, customer service is very important to us. We are disappointed to receive this feedback as potential customers can see that our reviews are extremely positive and we have never had a bad review previously. We tried on countless occasions to sit down together with the client and go through any problems that had arisen, but the customer refused to do so which makes communication very difficult. We even suggested that an impartial mediator get involved but that offer was also refused. We kept the customers informed of the progress at all times, and advised in advance of any issues that they needed to be aware of, for example; we told the customer that we were going to be removing the load bearing wall and that there would be a lot of dust produced and valuable items needed to be protected. The client wanted to know exactly how much dust would be produced and where it would go – which is difficult to answer; however, we had sealed the kitchen door to minimize ingress to the house. It is not unusual for the payment to be made in stages, and this was agreed at the time with the client so they were fully aware and which they had agreed to. Unfortunately, as the client was unwilling to mediate, we have been unable to go back to complete the snagging list, however payment was received in full. Regards, Polworth Renovations."

    • Initial impression Initial impression: 4 out of 5.0
    • Punctuality Punctuality: 1 out of 5.0
    • Cleanliness Cleanliness: 1 out of 5.0
    • Quality Quality: 1 out of 5.0
    • Value Value: 1 out of 5.0
    • Overall opinion Overall opinion: 1 out of 5.0
  • Average rating: 5.0 out of 5

    "As a returning customer, i have no hesitation in recommending Polworth Renovations to anyone - I have said before that this is a business done properly. From start to finish everything is made hassle free by Tom & David that it makes it such a pleasure to work with them. Communication is always quick, advice is always friendly and helpful based on their own skilled experience. The result we found was a renovation job far better than our own initial vision. Customer care from Polworth is second to none, everything is clear and upfront - promises are always kept and time-frames are managed so that the customer is always aware of how the job is progressing. The standard of work is second to none in my experience. Best of all, Tom & David create a friendly & happy environment that it’s an absolute pleasure to have Polworth working in our home - I can best sum up the experience in that they treat the job as if it's their own home."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    "This is the second time we have used Polworth Renovations to complete work at our house and I now know I wouldn't go anywhere else. Tom and David have an exceptionally high standard of workmanship and it's clear that they take great pride in their work. Not only that, they are punctual, clean and tidy. I am absolutely delighted with the work they have completed here and am looking forward to them coming back to complete additional work in the (hopefully!) not too distant future 😊"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Paul Soutar - Image 1
    "We would highly recommend Polworth Renovations to everyone, this is a business done properly. From start to finish Tom & David made working with them easy & stress-free, quick to communicate (especially during these Covid times) from the outset giving the sort of customer service you would expect. We were guided through the process all the way with their helpful knowledge and advice resulting in an end product that was beyond our expectations. Added to their excellent workmanship, and attention to detail the job to renovate our wetroom was an enjoyable experience, resulting in a very happy customer. Such nice and genuine people, it is noticeable how good they are at what they do which comes through in their workcraft. Absolutely everything is a positive with Polworth Renovations and we will certainly be using them again in the future."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
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