PlumbWise

"Booked in a rush and misunderstood the pricing assuming £95 was the initial call out fee, with a lower fee for subsequent hours. It is in fact the very expensive hourly rate. I assumed for this cost it would be high quality and professional work. Ultimately, it was inadequately completed and shoddily finished for the amount of time spent. Disappointing, poor value and poor quality."

Trader reply: "Thank you for your feedback, as a business this is valued and important to us.I find your comments could be misleading and not entirely fair or accurate. In the initial phone call our admin staff outlined the pricing structure and you have recognised that this is something you misunderstood, you have assumed that there would be a lower subsequent rate without any other conversation on pricing. We received your call and scheduled the work in a timely fashion. When our engineer arrived, he noticed that the wall of the bathroom were saturated and tiles were falling off. The engineer advised that he would only be able to do a temporary fix due to the condition of the walls and tiles already in place and was advised by your tenant that being left with a working shower was paramount. Hence fixing the job at hand. Leaving a working space clean and tidy is something our engineers pride themselves on and always do the absolute best to their ability in any given space at the end of every job."

• Initial impression Initial impression: 3 out of 5.0
• Punctuality Punctuality: 2 out of 5.0
• Cleanliness Cleanliness: 2 out of 5.0
• Quality Quality: 1 out of 5.0
• Value Value: 1 out of 5.0
• Overall opinion Overall opinion: 1 out of 5.0