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Neptune Heating and Plumbing Ltd

24 Hour Emergency Services in Hemel Hempstead, HP3 OFJ. Covering Hertfordshire and all surrounding areas.

Membership number TT13755

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4.76 out of 5
60 reviews

  • Initial impression Initial impression: 4.77 out of 5.0
  • Punctuality Punctuality: 4.82 out of 5.0
  • Cleanliness Cleanliness: 4.82 out of 5.0
  • Quality Quality: 4.78 out of 5.0
  • Value Value: 4.57 out of 5.0
  • Overall opinion Overall opinion: 4.8 out of 5.0
  • 0 missed appointments in the past 6 months

About Neptune Heating and Plumbing Ltd - 24 Hour Emergency Services in Hemel Hempstead, HP3 OFJ

Often, it is hard to find a plumber near you, particularly in the case of an emergency. Neptune Heating and Plumbing Ltd has been providing trusted, rated local plumbing services in and around Hemel Hempstead for 17 years, offering reasonable call-out fees and high standards of service.

At Neptune Heating and Plumbing Ltd we possess excellent knowledge and experience and are known for our reliability and expertise across all plumbing and drainage services. We are happy to undertake all plumbing jobs, no matter how big or small and offer the same high standards to every customer. Whether you are looking for domestic or commercial plumbing services we are happy to help and will provide you with a no-obligation quote.

We are proud of the work that we do and in order to ensure best practice we are members of the following professional bodies:

Gas Safe
BPEC
Safe Contractor

At Neptune Heating and Plumbing Ltd we cover most domestic and commercial plumbing services including the following:**

  • General Plumbing
  • Power Flushing
  • Water Softeners
  • Landlord Gas Safety certificates
  • Central Heating Maintenance
  • Central Heating Upgrades
  • Underfloor Heating Services
  • Radiator Installation
  • Unvented Systems
  • Hot Water Cylinders
  • Complete Bathroom Renovation
  • Wet-room Installations
  • Leak Diagnostics and Repair
  • Radiator Draining
  • Blocked Drains and Toilets
  • Dripping Taps
  • 24 Hour Emergency Call-outs

We know that every customer is different and that you may have questions you want to ask before getting a plumber in. Our team is on hand to help you and will do their best to provide you with the guidance you need to get the job done.

If you would like advice or a free quote please get in touch with us, we will be happy to help. To find out more please visit our website

Please mention Trustatrader when calling.

Qualifications

  • BPEC - Certificate of Competence in Gas - CCN1, CENWAT, CPA1 & HTR1
  • BPEC - Certificate of Competence in Water - UHW10
  • Gas Safe Certificate - Registration No: 514249
  • Safe Contractor

Location

Hemel Hempstead
Hertfordshire
HP3 OFJ

Insurance details

Provider NIG Insurance
Verified 27th July 2020

Neptune Heating and Plumbing Ltd

Owned by Zina Woodcock
Limited company
Verified on 8th May 2018
  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

Reviews (60)

  • Average rating: 5.0 out of 5

    "All work was carried out very well."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    "Good job, well done!"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 2.33 out of 5

    "An unpleasant experience. I accepted a quote for a power flush and boiler service. After the system flush, Neptune did not carry out the service the boiler was too old. Over the next 3 days, the engineer was called back twice as a major leak occurred by the hall radiator. We were left with soaking carpets, holes in the hall floor screed and boiler not serviced. Neptune blamed old pipework. They were unhelpful when the substantial remedial charges were queried."

    Trader reply: "Thank you for your feedback as its very important to us. We value your comments as customer service is our priority. Requested Power flush and boiler service. Customer contact Neptune for a power flush, Unfortunately the boiler a 30 year old free standing boiler which was reported having issues and customer wanted a power flush and boiler service. We carried out the power flush and recommend straight after with a quote by email, the pipe works and boiler will need replacing as a matter of urgency and the boiler could not be serviced as not functional. Out of good will we re attend within 2 hours to supplied and install a radiator valve free of charge to stop a leak due to age of existing products. However the 2nd visit was a 5 hour job and we had to re arrange 4 existing jobs, as customer had no heating or hot water as turned off, engineer attended within 1 hour, needed to go through concrete to supply new pipe work due to age of the pipe works. We acted very quickly and we fixed the leak and got customer up and running with heating and hot water again. This was a new job and chargeable however customer was give a saving of over £300 which we thought they would be happy with. We would also like to take this opportunity to thank you for your recommendation to your friends/family/neighbours. If you have any after sales questions then please do not hesitate to contact us. Kind regards Neptune Heating and Plumbing Ltd"

    • Initial impression Initial impression: 3 out of 5.0
    • Punctuality Punctuality: 3 out of 5.0
    • Cleanliness Cleanliness: 3 out of 5.0
    • Quality Quality: 2 out of 5.0
    • Value Value: 1 out of 5.0
    • Overall opinion Overall opinion: 2 out of 5.0
  • Average rating: 4.0 out of 5

    • Initial impression Initial impression: 4 out of 5.0
    • Punctuality Punctuality: 4 out of 5.0
    • Cleanliness Cleanliness: 4 out of 5.0
    • Quality Quality: 4 out of 5.0
    • Value Value: 4 out of 5.0
    • Overall opinion Overall opinion: 4 out of 5.0
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