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Frames Conservatories Direct Ltd

Double Glazing Suppliers in Bury St. Edmunds, IP32 7BE. Covering Suffolk, Norfolk, Essex, Cambridgeshire

Membership number TT10632

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4.69 out of 5
31 reviews

  • Initial impression Initial impression: 4.87 out of 5.0
  • Punctuality Punctuality: 4.65 out of 5.0
  • Cleanliness Cleanliness: 4.81 out of 5.0
  • Quality Quality: 4.65 out of 5.0
  • Value Value: 4.55 out of 5.0
  • Overall opinion Overall opinion: 4.65 out of 5.0
  • 0 missed appointments in the past 6 months

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About Frames Conservatories Direct Ltd - Double Glazing Suppliers in Bury St. Edmunds, IP32 7BE

Frames Conservatories Direct are a family run business, trading in Bury St Edmunds since 2001. We are a bit different to our competitors - we don't employ hard-sell, pressure techniques to sell our products. Customers come to us with a need for home-improvement and we talk through the options before giving them a price. Frames Conservatories Direct supplies and installs all types of home improvements products - windows, doors, conservatories, glazed extensions, porches and garage doors. Whether you are looking for contemporary and practical UPVC, sleek and hard-wearing aluminium or character timber or timber alternative - Frames Conservatories Direct has it all.

We have the largest showroom in the area with over 60 examples of windows and doors and 10 full-sized conservatories all on display for you to view at your leisure. We are open 7 days a week.

We have won the National Customer Satisfaction award for Customer Service for 3 years running (2014, 2015 and 2016) so you can be sure of a quality service when you come to Frames Conservatories Direct.

Our fitting team are polite, professional and efficient and receive great feedback from our customers. All our fitters are employed by us and qualified to NVQ Level 2.

We are proud of the repeat business we get from previous customers and the amount of customers who recommend us to their friends.

We require no deposit and we have attractive funding options available. Frames Conservatories Direct are part of Network Veka, Network Veka is a comprehensive Consumer Protection and Competent Persons Scheme which protects consumers and carries out continuous assessment of its members to ensure the highest standards are maintained.

We are the only installer in the area with a BSi Kitemark for installation and we are Trading Standards approved.

Please click on the following link to visit our website

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Qualifications

  • Chas Registered
  • Network Veka
  • Assure Competent Persons Scheme
  • BSI Kitemark

Location

Bury St. Edmunds
Suffolk
IP32 7BE

Insurance details

Provider Aviva
Verified 6th May 2021

Frames Conservatories Direct Ltd

Owned by Stephen Savage
Limited company
Incorporated as from 9th April 2001
Verified on 10th November 2016
  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

Reviews (31)

  • Average rating: 2.33 out of 5

    "1st 2 front doors they got were wrong colour/opened the wrong way so not fitted. Should. 3rd door finally fitted, big chunk out of the top of door so agreed to replace it. 4th door awful fit, creaked/banged of its own accord, the paint finish was poor. 5th door kept locking us in/out of the house and we couldn’t physically use it. Mechanism in the door replaced but still no good. Doors 6 & 7 had the hinges in the wrong place so couldn’t be fitted. Door 8 fitted but still no better. Now worn out from the struggle we are exhausted and unable to battle the inability to provide a fully functional front door that just opens/shuts and locks without a struggle. Up to you if you use this company but hard to get a good response from them. Do not recommend."

    Trader reply: "Hi, We are really sorry that we have struggled to sort your door problem out, I guess sometimes when things go wrong it does not matter how hard we try they just keep going wrong! While we agree your job has not gone as well as we would have liked, it should be pointed out that we first fitted your door in 2014 and have never walked away or suggested walking away and we will continue to try and get to the bottom of the issue for as long as we need too. Over the years we have fitted 1000's of doors, unfortunately for you, yours hasn't been one of the many that have had no problems at all. Our suppliers have had some problems with your case but they have also stood by the guarantee and tried to resolve it. Again we are deeply sorry for the problems you have encountered with your door. Team FCD"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 1 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 1 out of 5.0
    • Value Value: 1 out of 5.0
    • Overall opinion Overall opinion: 1 out of 5.0
  • Average rating: 2.67 out of 5

    "Ordered a front door in October. Was fitted the following January with the wrong door knocker in place and not matching the door handle. After many visits, 2 formal complaints to the company, finding appropriate door furniture myself the work remained unfinished. Sadly no apology from Frames and Conservatories to date, or explanation why their complaints procedure was not followed."

    Trader reply: "Hi Sue I'm really sorry our systems have let you down. You have ordered and had fitted a beautiful Solidor, the quoting package we use has the door furniture selectable for all our doors, hence why you were able to see and visualise a different door knocker on your door, to that which was actually available. It's a bit like ordering a new BMW and asking for Mercedes headlights, all cars have headlights but only BMW headlights fit BMW's. Solidor furniture is much the same, we can only supply what Solidor fit but as was the case with your order we were able to imagine something different. As for our internal complaints procedure working or not working, everything was processed in accordance with our internal procedures. We took your complaint and dealt with it accordingly, we are in a changed and changing world at the moment and are not able to give updates on when items are due from suppliers as we will not be 100% certain something is coming until it arrives. Sorry again Sue FCD"

    • Initial impression Initial impression: 4 out of 5.0
    • Punctuality Punctuality: 4 out of 5.0
    • Cleanliness Cleanliness: 3 out of 5.0
    • Quality Quality: 2 out of 5.0
    • Value Value: 2 out of 5.0
    • Overall opinion Overall opinion: 1 out of 5.0
  • Average rating: 5.0 out of 5

    "Very professional from start to finish, excellent work, always on time and did a fantastic job, very reliable. Nothing too much, left my garden tidy and clean every day."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
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