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Floor Direct Ltd

Flooring Specialists. Floor Direct Ltd has been vetted and approved by TrustATrader. Covering Greater London

Membership number TT17234

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4.87 out of 5
111 reviews

  • Initial impression Initial impression: 4.93 out of 5.0
  • Punctuality Punctuality: 4.77 out of 5.0
  • Cleanliness Cleanliness: 4.79 out of 5.0
  • Quality Quality: 4.9 out of 5.0
  • Value Value: 4.92 out of 5.0
  • Overall opinion Overall opinion: 4.92 out of 5.0
  • 0 missed appointments in the past 6 months

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About Floor Direct Ltd, London

Flooring gets a hard time – it literally gets walked all over. At Floor Direct Ltd we are experienced in all types of floor installation, helping your floor to stand up to even the toughest conditions.

Flooring needs to be appropriate for its room and use: businesses often need heavier duty flooring to withstand high levels of footfall; kitchens and bathrooms need water-resistant flooring and family homes need flooring that is a little more sympathetic towards tiny, grubby footprints. Floor Direct Ltd has twenty years’ experience in floor installation and we have installed countless floors for customers in London and the surrounding area.

Our floor fitters know which floors are best suited to different areas and are on hand to help you to get the balance between functionality, durability and aesthetics. Each of Floor Direct Ltd fitters are qualified and experienced in floor installation and we encourage continual professional development in order to maintain the high standards of which we are so proud

Our floor fitters offer a full range of floor installation and repair services including

  • Carpets
  • Vinyl
  • Floor Sanding
  • Laminated, Engineered Solid Wood
  • LVT & LVP (Luxury Vinyl Tiles & Planks)
  • Safety Flooring for Schools, Hospitals, Nursing Homes, Restaurants & Pubs
  • Ceramic & Porcelain Tiles
  • Tile Flooring
  • Floor Levelling
  • Hardwood Flooring
  • Parquet Flooring
  • Wood Flooring Installation
  • Wood Flooring Restoration

At Floor Direct Ltdwe do our best to accommodate the needs of each and every customer. If you require a service that is not listed above please contact us; a member of our team will be happy to help you.

To find out more about our flooring fitters, the services we provide, or to view our gallery, please visit our website

Please mention Trustatrader when calling.

Photo gallery

View all

Carpet Works

19 photos

Sisal Carpet Works

18 photos

Runner Style Carpet on Stairs

33 photos

LVT Works

18 photos

Commercial & Contract Works

15 photos

All other media

24 photos

Floor Direct Ltd

Limited company
Incorporated as from 12th February 2013
Verified on 13th January 2020
  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure
London

Insurance details

Provider Simply Business
Verified 29th July 2025

Associations

Reviews (111)

  • Average rating: 1.33 out of 5

    Review by

    on

    Jacob - Image 1 "I only wanted one room carpeted. Picked out, sent them measurements was quoted. Then they came out to measure themselves, fair enough. Got another quote Then booked in for the work, offered a parking space with clear instructions and pictures. Not used or known apparently. Fitted the carpet, had to be pointed out that they had failed to install a door bar to the bathroom as they were leaving. I don't think they would have mentioned it and just left the job incomplete. Came on site to quote and clearly a door bar was needed so unsure how they arrived without necessary parts. Booked next day. Given a 3 hour slot. Late to the time slot. Wasting our time after failing to complete the job paid for. Grippers poking through the carpet. Told not to worry about spikes round the room. Asked to correct their mistakes and get told to relax about it. Really unprofessional, never had a fitting where grippers were left dangerously poking through. Still left them I'm going to fix it myself."

    Trader reply: "Thank you for your feedback. We take all customer comments seriously and always aim to provide a professional and responsive service. Prior to the installation, a site measure was carried out and our quotation clearly stated that the carpet at the bathroom/bedroom doorway would be tucked in line with the existing installation. This was due to the existing wooden threshold and the condition of the subfloor in front of the bathroom area, which was not suitable for alternative finishing methods. Despite this, following your concerns, we returned to the property and supplied and fitted a door bar free of charge as a gesture of goodwill in order to assist further, despite this not being included within the original quotation. Regarding the gripper concern, the carpet selected was a budget range carpet with a lighter backing, and in some cases gripper pins can become more noticeable until fully settled and adjusted during fitting. Nevertheless, once this was raised to us, we attended the property personally and went through all areas highlighted, checking and hammering down the gripper pins where necessary. During this attendance, the areas were inspected together on site and the adjustments were carried out immediately as concerns were pointed out. The remedial attendance and works completed were also documented and can be provided if required. Before leaving the property, we asked you to confirm whether you were satisfied with the adjustments carried out, and at the time we were informed that everything was resolved. We are therefore disappointed to later receive this review, particularly as we attended promptly, carried out additional works free of charge beyond the original quotation, and made every effort to resolve the concerns raised professionally and efficiently. We appreciate all feedback and remain committed to maintaining good workmanship and customer service standards."

    • Initial impression Initial impression: 3 out of 5.0
    • Punctuality Punctuality: 1 out of 5.0
    • Cleanliness Cleanliness: 1 out of 5.0
    • Quality Quality: 1 out of 5.0
    • Value Value: 1 out of 5.0
    • Overall opinion Overall opinion: 1 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    "Efficient and easy to deal with."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    "Good communication, good quality and high efficiency! We are very happy with the trader!"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    "Thanks Terry and the team for the quality work and excellent service. We love our new floors!"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
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