Fantastic Services
Carpet & Upholstery Cleaning in London, SE1 2TH. Covering Greater London, South East England, Bristol, Oxford, Birmingham, Coventry, Manchester, Liverpool, Crewe, Warrington, Stockport, Bolton and all surrounding areas.
Membership number TT8776
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About Fantastic Services - Carpet & Upholstery Cleaning in London, SE1 2TH
Fantastic Services are a well established, trustworthy, reliable and professional company with many years experience within the trade.
We are based in London, covering Greater London, South East England, Bristol, Oxford, Birmingham, Coventry, Manchester, Liverpool, Crewe, Chester, Warrington, Stockport, Bolton and all surrounding areas.
We offer professional and reliable cleaning, carpet & upholstery cleaning, driveway and patio cleaning, pressure washing, handyman, property maintenance and home improvement services, on all jobs big or small.
We deal with the following:
- Carpets
- Upholstery
- Amtico, Hard Floor (Strip Seals & Polish)
- Curtains
- Oriental Rugs
- Stain Removal
- Leather Care
- End of Tenancy Cleans
- Builders' Cleans
- Domestic Cleaning
- Commercial Cleaning
- Pressure Washing
- Driveway and Patio Cleaning
We offer free quotes and estimates.
Please contact us to discuss all your cleaning requirements or for free friendly, professional and helpful advice.
Please mention Trustatrader when calling.
Location
London
London
SE1 2TH
London
SE1 2TH
Photos & videos
Insurance details
| Provider | Amlin |
|---|---|
| Verified | 16th October 2018 |
Fantastic Services
- Identification checked
- Company address verified
- Customer references checked
- Agreed to TrustATrader's high standards
- Agreed to complaints procedure
Associations
Reviews (76)
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Average rating: 1.67 out of 5
Nichola Brenchley
27th November 2018
"Awful, negligent cleaners and a management that doesn't give a stuff about their customers. Cleaner didn't bring detergents I had paid extra for, was old and spoke no English, didn't clean up to a normal standard, let alone the deep clean I had bvooked, and then left the gas hob on all day, so my entire flat and the stairwell outside was filled with gas! The whole place could have exploded! Fantastic Services didn't care, I chased them endlessly for a refund, they stopped responding to me, my requests to speak to management were fobbed off. A refund was only processed once I had contacted two of the associations they claim to be members of. But still not even the courtesy of a call or apology from management for the way I've been treated, and they are still refusing to accept that the cleaner left the gas on. Avoid like the plague, negligent and dangerous."
Trader reply: "Dear Nichola, Thank you for raising this issue with us. We would like to offer our humble apologies for the inconvenience caused and the time you have spent dealing with the matter. Please also accept our apologies for the delay in finding an amicable solution to the problem. Rest assured that our Customer care team will investigate your correspondence with the Service provider and a senior member will contact you to apologise in person and offer compensation. We value your satisfaction and regret knowing that you were left with such bitter feelings, as this contradicts with our 360-degree happiness policy. Therefore we want to assure you that our team would remain at your disposal until the matter is fully resolved. Kind Regards, Fantastic Services"
- Initial impression Initial impression: 2 out of 5.0
- Punctuality Punctuality: 4 out of 5.0
- Cleanliness Cleanliness: 1 out of 5.0
- Quality Quality: 1 out of 5.0
- Value Value: 1 out of 5.0
- Overall opinion Overall opinion: 1 out of 5.0
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Average rating: 1.33 out of 5
nickesh kumar
24th September 2018
"We used fantastic services since December 2017 for our weekly clean. We also had a major spring clean (builder clean) with them At first they were very good and professional BUT since July - they have consistently not attended. They rearrange times of cleans and then don't turn up. Excuses from cleaner is sick, transport issue, mother passed away etc.... I am sure these are legitimate excuses but we employ a company so that the work can be covered. We want our fantastic services membership Money back"
Trader reply: "We deeply regret to see that such a return client has been disappointed. This is certainly not the experience that you deserve and our team would to make this right. Rest assured that we look into the situation and not only redeem the mistakes made, but also find the roots of the problem and work towards avoiding this in the future. Thank you for your time and honesty."
- Initial impression Initial impression: 3 out of 5.0
- Punctuality Punctuality: 1 out of 5.0
- Cleanliness Cleanliness: 1 out of 5.0
- Quality Quality: 1 out of 5.0
- Value Value: 1 out of 5.0
- Overall opinion Overall opinion: 1 out of 5.0
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Average rating: 2.0 out of 5
Sarah Mitchell
15th August 2018
"I used Fantastic Services for an end of tenancy flat clean, it was a terrible experience. 1) Their cleaning staff were rude, aggressive and lazy. They clearly couldnt be bothered to clean. They treated me with nothing but anger and irritation. 2) The promises made on their website are lies. -A deep oven clean was not included in the service, despite this being advertised all over their website. - I had no guarantee on the clean despite this also being emblazoned all over their website. -Despite this being an end of tenancy full flat clean, the cleaners refused to clean a small cupboard where the hoover was kept and a 1.5m squared entranceway area. 3) What cleaning was done wasnt good enough. The clean wasnt good enough, so after it was done I had to buy cleaning products and finish it off myself. Corners were still filthy, smears on windows/mirrors, surfaces still dusty and the floor was really sticky. Even then our rental agency still said the clean wasn't good enough."
Trader reply: "Thank you for sharing your experience and letting us find a solution. Rest assured that our main goal at times is to proved clients with high quality standard and full transparency. We appreciate your time and thoughts, showing us what may be improved on our side in order to improve our clients experience. Our customer care team would always be available to assist you."
- Initial impression Initial impression: 4 out of 5.0
- Punctuality Punctuality: 4 out of 5.0
- Cleanliness Cleanliness: 1 out of 5.0
- Quality Quality: 1 out of 5.0
- Value Value: 1 out of 5.0
- Overall opinion Overall opinion: 1 out of 5.0
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Average rating: 5.0 out of 5
Martin Bradford
26th February 2018
"Me and my flat mate had an end of tenancy clean done by these guys. They did a brilliant job. Fantastic services indeed!"
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 5 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 5 out of 5.0
- Value Value: 5 out of 5.0
- Overall opinion Overall opinion: 5 out of 5.0