Crouzieres

"We would not recommend crouzieres for electric boilers. We had an issue with our electric boiler hot water supply, which turned out to be a burnt out element. Whilst trader was friendly, helpful and seemed to know what he was talking about initially, we later found out from speaking to both a trusted electrician and the boiler company direct, that what he had told us was inaccurate. We are not sure if he was deliberately misleading us or if this was due to lack of knowledge, but we had to pay him for unnecessary work that did not resolve the issue. We ended up getting another plumber in to fix the issue (successfully) so had to pay to have the work done twice, which obviously we are unhappy about.. I would not recommend trader nor would I be able to trust him, given that various things he told us turned out to be false."

Trader reply: "The element had blown I supplied the new element and stat as needed but there was no drain valve fitted in the system. I spoke with the manufacturer regarding this and they said normally it is only the stat at fault on approximately 80% of cases, so I just changed the stat but obviously left the element there as they had paid for it. They were on economy 7 for the hot water, meaning it couldn’t be tested until night time. I stated this to the customer and said if that hasn’t cured it I would need to change the element. As I heard nothing back I assumed that everything was fine. Kind regards Crouzieres"

• Initial impression Initial impression: 4 out of 5.0
• Punctuality Punctuality: 4 out of 5.0
• Cleanliness Cleanliness: 3 out of 5.0
• Quality Quality: 1 out of 5.0
• Value Value: 1 out of 5.0
• Overall opinion Overall opinion: 1 out of 5.0