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  5. Centrona Gas

Centrona Gas

Plumbers. Centrona Gas has been vetted and approved by TrustATrader. Covering all of Penge Borough.

Membership number TT3314

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4.9 out of 5
276 reviews

  • Initial impression Initial impression: 4.95 out of 5.0
  • Punctuality Punctuality: 4.87 out of 5.0
  • Cleanliness Cleanliness: 4.95 out of 5.0
  • Quality Quality: 4.91 out of 5.0
  • Value Value: 4.88 out of 5.0
  • Overall opinion Overall opinion: 4.86 out of 5.0

Consumer feedback

Generated from the text of this trader's consumer reviews

Centrona Gas Services Ltd T/A Centrona Gas comes across as the team you want when heating problems can’t wait. Reviewers repeatedly describe fast, reassuring emergency support—Steve talked one customer through isolating a boiler over the phone on a late Friday, then arrived within 45 minutes to replace the expansion vessel—and John was on the doorstep by 11am after a Sunday pilot-light call, fixing a faulty thermocouple and explaining the issue clearly.

What Customers Say

  • Rapid response & availability: Customers praise how Centrona “squeezed us in between jobs,” with John arriving “exactly when he said he would” and engineers often restoring heating “within an hour” or the same day after Sunday calls.
  • Clear communication & reassurance: Many reviews highlight patient guidance, such as Steve explaining the diagnosis and the longer-term value of a replacement, and John “talked me through” what to check and how to use controls.
  • Tidy, professional workmanship: Installations are consistently described as clean and considerate—engineers “wiped boots,” “left the place spotless,” removed old boilers, and even “hoovered up before they left”—with Ben and Harry frequently singled out for punctual, thorough service.
  • 0 missed appointments in the past 6 months

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About Centrona Gas, Penge

We are South East London’s 5-star 🌟🌟🌟🌟🌟 rated boiler specialists, with over 30 years of trusted expertise. We handle all boiler breakdowns, as well as plumbing and heating issues. Our services include, but are not limited to:

✔️ Boiler Fault-Finding Repairs
✔️ Next Day Boiler Replacements
✔️ Comprehensive Boiler Plans
✔️ Plumbing & Heating System Repairs
✔️ Unvented and Vented Hot Water Systems
✔️ Warm Air Service & Repair
✔️ Gas Cooker & Hob Installations
✔️ Gas Fire & Gas Appliance Servicing

Proudly serving the boroughs of Lewisham, Bromley, Greenwich, Southwark, Lambeth, and surrounding areas. Our friendly, professional team ensures top-notch service every time.

If getting it right the first time matters, call us now at 0208 181 8950 or visit our website for more information, and let’s see how we can resolve your problem.

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Centrona Gas Services Ltd T/A Centrona Gas

Limited company
Incorporated as from 26th April 2010
Verified on 27th May 2011
  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

Insurance details

Provider Rhino Trade Insurance
Verified 9th December 2025
Penge
London

Qualifications

  • CHAS Certified (29033105)
  • Gas Safe (No. 530601)
  • Environment Agency Waste Carriers License
  • Ideal Heating MAX Accredited
  • Worcester Bosch Certified in Gas Boiler Installation and Commissioning
  • Kamko Certified in Power Flushing

Associations

Reviews (276)

  • Average rating: 5.0 out of 5

    Review by

    on

    "I had to call Centrona under my home emergency call out plan late on a Friday. Boiler pressure was through the roof and I did not know what to do. Steve talked me through isolating it safely over the phone and arrived within 45 minutes. Replaced the expansion vessel and showed me how to check the pressure gauge going forward. Genuinely lifesaving service."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    "Had Centrona replace our old combi with a new Worcester. Ben did the full install in one day, left the place spotless, and took the old boiler away. You would never know they had been here except the hot water actually works now. Five stars."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    "Ellie was brilliant on the phone. Squeezed us in between jobs because my mum is elderly and the house was freezing. John turned up exactly when he said he would, changed the faulty pump, and bled all the radiators without me having to ask, I used to have to beg British Gas to do that! He was so patient showing my mum how to use the timer properly afterwards. She has not stopped talking about how polite he was."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    "Called Centrona on a Sunday morning because the pilot light kept going out. John answered the phone himself, talked me through a quick safety check, and was at my door by 11. He explained exactly what was wrong with the thermocouple and fixed it there and then. Price was fair and he even wiped his boots on the way in. Have already recommended him to my neighbour."

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
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