Burton-Smith Limited
Drainage Specialists. Burton-Smith Limited has been vetted and approved by TrustATrader. Covering Bedfordshire, MK, LU, HP, CB, SG, NW, HA, WD, SL, TW, AL, NN, CV
Membership number TT30853
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Register GuaranteeAbout Burton-Smith Limited, Bedford
Whether you are looking for emergency drain repairs or you want to fix an ongoing problem Burton-Smith Limited can help.
We are based in Bedfordshire and provide drain repairs to customers in Bedfordshire and the surrounding area. With nine years’ experience, we provide comprehensive drainage solutions for business and domestic customers.
Burton-Smith Limited is one of the most respected drainage companies in Bedfordshire. We value every customer and do our best to make sure that we are there when our customers need us; from general drain repair and clearance jobs to emergency drain repairs.
We offer an emergency call out service and our drainage specialists provide our customers with competitive rates and an outstanding service.
The drain repair services that we provide include:-
- General Plumbing
- Blocked Drains & Toilets
- Slow Water Flow
- Radiators
- Burst Pipes
- SaniFlo
- Drainage
- Drain Lining
- CCTV Surveys
- Bathrooms & Kitchens
- Bath & Shower Repairs
- Leaks & Drips
- Sinks & Taps
- Dishwasher Plumbing
- Garbage Disposals
- Refrigeration With Ice Dispenser Plumbing
- Washing Machine Plumbing
- 24/7 Emergency Service
If you would like to find out more about the drain repair services that we offer please contact us.
Please mention Trustatrader when calling.
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Burton-Smith Limited
- Identification checked
- Company address verified
- Customer references checked
- Agreed to TrustATrader's high standards
- Agreed to complaints procedure
Insurance details
| Provider | Eaton Gate |
|---|---|
| Verified | 8th December 2025 |
Bedfordshire
Qualifications
- Gas Safe
- City & Guilds - Level 2 NVQ Diploma In Plumbing And Heating
- Safe Contractor
- ICO (Information Commissioner's Office)
- Environment Agency - Waste Carrier Licence
- IOSH - Working Safety
Associations
Reviews (8)
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Average rating: 3.67 out of 5
Review by Anita
on 23rd December 2025
"Turned up on time to give estimate. Had to pay half upfront before an appointment could be made to do the work. Checked time slot the day before, 8am to 1pm confirmed. On the day no show by 12.30pm. 3 subsequent phone calls to the office all fobbed me off with different excuses. Plumber eventually arrived at 5.35pm!!!!! Very unhappy with the customer service provided by office. However, the plumber himself was polite and apologetic and stayed to do the work which was satisfactory. Office demanded payment without an invoice. Once received I paid within 1 hour. No receipt given despite request."
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 1 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 4 out of 5.0
- Value Value: 4 out of 5.0
- Overall opinion Overall opinion: 3 out of 5.0
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Average rating: 5.0 out of 5
Review by Kay
on 31st October 2025
"The guy that came to do the work was very thorough.was very helpful & polite kay procter"
Trader reply: "Hi Kay, thank you so much for your lovely feedback! We’re really glad to hear our engineer was thorough, helpful and polite. We’ll make sure your kind words are passed along to him. Thanks again for choosing Burton Smith Limited."
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 5 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 5 out of 5.0
- Value Value: 5 out of 5.0
- Overall opinion Overall opinion: 5 out of 5.0
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Average rating: 5.0 out of 5
Review by ALAN BEDFORD
on 29th May 2025
"Our kitchen sink tap was leaking badly and we needed a plumber urgently. After several phone calls we were recomended to contact Burton Smith. They emailed me pictures of taps together with prices. We agreed on a tap which was installed next day. The plumber who installed the tap was smart and friendly. He removed his shoes before entering. He did an excellent job and cleared up when he had finished."
Trader reply: "Thank you for your kind words; we’re glad we could help quickly and that you’re pleased with the new tap and our plumber’s work. We appreciate your recommendation."
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 5 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 5 out of 5.0
- Value Value: 5 out of 5.0
- Overall opinion Overall opinion: 5 out of 5.0
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Average rating: 5.0 out of 5
Review by Lisa
on 16th May 2025
"I had a blocked kitchen sink so called Burton Smith and was sent a quote and got a date booked in really quickly. The plumber called me when he was on his way which was really helpful. He was polite and explained everything to me so I understood what was needing to be done. He did a really good job and cleaned up after himself. He did exactly what I was quoted for so there was no unexpected extra costs. Would definitely use Burton Smith again and highly recommend."
Trader reply: "Thank you for your feedback. We’re glad you were happy with our service and communication. We appreciate your recommendation."
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 5 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 5 out of 5.0
- Value Value: 5 out of 5.0
- Overall opinion Overall opinion: 5 out of 5.0