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  3. 24 Hour Emergency Services
  4. 24 Hour Emergency Plumbing Services in Southend-on-Sea
  5. 1st Call Services (Essex) Ltd

1st Call Services (Essex) Ltd

24 Hour Emergency Services. 1st Call Services (Essex) Ltd has been vetted and approved by TrustATrader. Covering Essex, Herts, Kent and London. We offer a 10 year, no quibble, parts and labour guarantee. Finance also available.

Membership number TT5

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4.85 out of 5
514 reviews

  • Initial impression Initial impression: 4.87 out of 5.0
  • Punctuality Punctuality: 4.79 out of 5.0
  • Cleanliness Cleanliness: 4.8 out of 5.0
  • Quality Quality: 4.93 out of 5.0
  • Value Value: 4.81 out of 5.0
  • Overall opinion Overall opinion: 4.92 out of 5.0

Consumer feedback

Generated from the text of this trader's consumer reviews

1st Call Services (Essex) Ltd comes highly recommended for fast, tidy and professional boiler work, with customers repeatedly praising David and his team. From emergency call-outs in Southend (boiler fixed within about an hour after parts were ordered) to full replacements—such as a new boiler fitted in one day with the job “finished by about half 1”—the service is described as “seamless”, punctual and straightforward.

What Customers Say

  • Rapid response & reliability: Reviews mention being “at my home within 2 hours” after a boiler breakdown, and customers valued that David and Buell turned up when they advised and were “very organized” from start to finish.
  • Clean, efficient workmanship: Multiple customers highlight work that’s “efficient, clean and tidy,” including boiler installs where the team worked hard to complete the job quickly and left areas tidy.
  • Clear communication & honest value: David is praised for “explained everything” and for offering fair, transparent pricing—one customer said the team was “very honest” and fixed an issue “at a fraction of the cost,” ensuring customers knew exactly what was happening.
  • 0 missed appointments in the past 6 months

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About 1st Call Services (Essex) Ltd, Southend-on-Sea

A warm welcome to 1st Call Services (Essex) Ltd.

We are a family owned business that has proudly been serving our customers in the Essex area for over 20 years.

Although we offer a wide range of plumbing services, our core business is in the installation and replacement of Gas Boilers. All our customers get a 10 year no quibble parts and labour guarantee. We can also offer finance in the form of either: buy now pay later, interest free credit or a loan.

We install, service and repair a wide range of boiler makes. We do however prefer to install Worcester Bosch boilers. We believe that only Worcester Bosch have the quality and service that we want for our customers. We have been the largest local, independent installer of gas Worcester Bosch boilers for some years and we are the only DIAMOND Accredited installer in the SS area.

Our commitment is to provide all of our customers with a high level of service, whilst providing the best and most efficient solution for their needs, home, budget and the environment.

We pride ourselves on the high level of recommendations and feedback that we receive from our customers.

  • 1st Call Services (Essex) Ltd
  • FREEPHONE 0800 112 00 00

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1st Call Services (Essex) Ltd

Owned by David Ryther
Limited company
Incorporated as from 17th March 2026
Verified on 2nd January 2009
  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

Insurance details

Type Plumbing & Heating
Provider Brooker Express
Verified 7th August 2026
Southend-on-Sea
Essex

Qualifications

  • Trading Standards Approved (Buy With Confidence)
  • Corgi Registered 221091
  • bpec Certificate of Competence
  • Gas Safe Register
  • Worcester Bosch Accredited Installer
  • Trustatrader.com Member

Associations

Reviews (514)

  • Average rating: 5.0 out of 5

    Review by

    on

    "David and Buell did such an efficient, neat and quick job of installing our new boiler today. They were very friendly and polite, and arrived at the time they advised. We expected the job to take much longer than it did! Our old boiler stopped working Saturday night, we called on Sunday and left a message, they got back to us Monday morning and came out that same day to have a look at our boiler. We ultimately made the decision to go with a new boiler, they arrived the following day at 8am and got on with installing the new one, they were finished by about half 1! The whole process was seamless. Very pleased to have heating and hot water again, thanks guys!"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    Graham Spraggins - Image 1 "This was our first time using this company and we were pleasantly surprised, not the norm, what’s going on. In a nutshell we have no problem in recommending this company , we would use again. David and Buellie were a well organised work machine, hand in glove almost. It would take too long to list their positives but much quicker to list the negatives as there were not any. Keep up the good work lads !""

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    "David did a really great job disconnecting my gas hob for me! He responded very promptly, offered to do the job for a reasonable price and provided a quality service. I would highly recommend!! Thanks again David!"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
  • Average rating: 5.0 out of 5

    Review by

    on

    "Fantastic, very honest and good work I highly recommend to anyone looking for an honest boiler repair. We had originally called a local repair who wanted to charge us nearly £500 for work and a part, however being the suspicious type I didn't feel happy with what was being said. I went looking and came across 1st Call Services, they came out looked at it informed me it didn't need a part but it was clogged so they cleaned it all up and made sure boiler was working well, at a fraction of the cost. They were polite and helpful and I cannot recommend them any more highly 5 stars all the way. Thank you"

    • Initial impression Initial impression: 5 out of 5.0
    • Punctuality Punctuality: 5 out of 5.0
    • Cleanliness Cleanliness: 5 out of 5.0
    • Quality Quality: 5 out of 5.0
    • Value Value: 5 out of 5.0
    • Overall opinion Overall opinion: 5 out of 5.0
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