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Trading Standards Institute

Help and Advice

Consumer protection issues are very fast moving, with new areas of loss or harm to consumers sometimes emerging overnight.

In order to make the best use of limited resources, trading standards services have to wait for intelligence to build on a particular issue in their local area before they can take action.

It is essential that consumers report their concerns to the Citizens Advice Consumer Service so that crucial intelligence can reach trading standards.

With staff numbers falling and budgets continuing to shrink, trading standards officers are prioritising those issues where there is greatest evidence of harm.